Privacy Policy

Kindled (“we”, “us”, “our”) operated by Kindled Services Pvt. Ltd, values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile application and related services (collectively, the “Services”).

By using the Services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our Services.

1. Who We Are

KINDLED is a psychological wellness platform offering emotional wellness products and services to individuals and organizations. Our offerings include:

• Online and face-to-face consultations with authorized Psychological Wellness Professionals.
• Periodic self-assessments and psychological tests.
• Workshops and webinars delivered by trained professionals.
• Self-help tools, content, and programs via our website, mobile applications, and emails.
• Encrypted private messaging with wellness professionals.
• User forums, topics, replies, comments, feedback, blogs, and other submissions.
• We reserve the right to modify our offerings without prior notice.

2. What Information We Collect

Information you provide directly:

• Identity & Profile Data: Name, age, gender, nickname, username
• Contact Data: Email, phone number
• Health/Wellness Data: Self-assessments, moods, emotions, diary entries, responses, medical history (if provided)
• Usage Data: Feedback, comments, preferences

Automatically collected information:

• Device Information: Device type, OS version, IP address, language, timezone
• App Usage Data: Features used, timestamps, logs, interactions
• Analytics Data, Cookies, and similar technologies

Third-party data (if applicable):

• Data from partners or institutions with your permission
• Publicly available sources (if any)

3. How We Use Your Information

• Provide, maintain, and improve our Services
• Personalize your experience
• Facilitate communication with professionals
• Process payments or subscriptions (if applicable)
• Send updates, support messages, or notices
• Conduct analytics and research
• Comply with legal obligations

4. Legal Basis for Processing

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests

5. Sharing / Disclosure of Information

• Service providers and subcontractors
• Professionals or experts delivering services
• Legal authorities when required
• Affiliates or successors in business restructuring

We will NOT sell your personal information.

6. Data Retention

We retain your information only as long as necessary. When no longer required, data is securely deleted or anonymized.

7. Your Rights

• Access your data
• Correction of inaccurate data
• Deletion under certain conditions
• Restrict or object to processing
• Data portability
• Withdraw consent

8. Children’s Privacy

Our Services are not directed at children under 18. We will remove any such data if identified.

9. Cookies and Tracking Technologies

Cookies and similar technologies may be used to improve functionality and security.

10. Data Security

We use encryption, access controls, secure servers, audits, and staff training to protect your data.

11. Sharing Information Across Borders

If data is processed outside your country, appropriate safeguards will be applied.

12. Changes to This Privacy Policy

We may update this policy from time to time. Continued use of the Services indicates acceptance of changes.

13. Contact Us